Refund policy

At Evox.pk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help and ensure a fair resolution.

Return Eligibility

To be eligible for a return, the product must be in its original condition with all accessories and packaging intact. Return requests should be submitted within the applicable return period after receiving your order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support as soon as possible. To help us verify the issue, you may be asked to provide clear photos or a short video of the product and its packaging.

Refund Process

Once your return request is reviewed and approved, the refund will be processed using an appropriate method. The processing time may vary depending on the nature of the request and verification process.

Non-Returnable Items

Products that have been used, intentionally damaged, or returned without their original packaging may not qualify for a refund or replacement. Certain products may also be non-returnable due to hygiene or safety reasons where applicable.

Order Cancellation

Orders can only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and will be handled according to this Return & Refund Policy.

Support

If you have any questions regarding returns, refunds, or replacements, our customer support team is always available to assist you. At Evox.pk, we are committed to providing a safe, transparent, and reliable shopping experience